If you’re not absolutely happy with your purchase, we will make it easy for you to return it. We accept unworn merchandise with the receipt and original tags and original packing within 30 days of purchase.
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. Processing of online returns may take up to seven business days, after merchandise its received. Depending on your credit card company, it may take up to two billing cycles for the credit to appear on your credit card statement.
Provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of return shipping will be deducted from your refund.
PURE SOUL will not replace packages lost during return shipment if proof of tracking and insurance is not available.
Merchandise returned after 30 days will not be refunded or exchanged.
Please send returns to:
#258 San Justo Street
San Juan, PR 00901